| Department | Operational Task | Detailed Duties | Responsible Person | Frequency | Notes |
| Sourcing | Inventory Sourcing | Regularly visit thrift stores, estate sales, and warehouses for new stock | Owner | Weekly | Focus on trending and designer items |
| Preparation | Cleaning & Quality Check | Clean, inspect, and repair items before listing | Owner/Staff | Weekly | Only list items in excellent condition |
| Photography | Product Photography | Photograph each item with clear, appealing images | Owner/Staff | Weekly | Use branded backgrounds and good lighting |
| Listing | Online Listing | Write detailed descriptions, set prices, and upload to platforms | Owner | Weekly | Use keywords and highlight unique features |
| Marketing | Social Media Management | Post styling content, engage with followers, run promotions | Owner | 3x/week | Use Instagram, Depop, Poshmark |
| Sales | Order Fulfillment | Package and ship sold items promptly | Owner/Staff | As needed | Use eco-friendly packaging |
| Customer Service | Support & Returns | Respond to inquiries, process returns, collect feedback | Owner | Daily | Prioritize customer satisfaction |
| Analytics | Performance Review | Track sales, inventory turnover, and customer feedback | Owner | Monthly | Adjust sourcing and marketing as needed |
| Finance | Expense & Revenue Tracking | Record all purchases, sales, platform fees, and profits | Owner | Monthly | Use simple accounting software |